IT Maintenance
- your materials
- your team and their skills
- access to your computer room
- your needs: SLA, contract duration
BESTinfo offers you a one-stop shop, simple and flexible, based on the main manufacturers on the market and its own resources.
Thanks to its 1500m2 of stock, BESTinfo can also help maintain your infrastructure in place or make equipment temporarily available for your tests or projects.
Maintenance Manufacturer
The sale of new equipment comes with standard maintenance to which warranty extensions may be added depending on the server.
– The duration of the warranty may vary from 1 to 5 years depending on the material.
– Warranty Coverage: The maximum service coverage offered is 7 days a week, 24 hours a day.
As a partner of the main manufacturers, we manage your contracts to avoid any interruption of service.
Third Party IT Maintenance
If the equipment is not or no longer maintained by the manufacturer, we offer third-party maintenance.
We can consider 3 types of third-party maintenance.
– On-site maintenance: we intervene on site within the allotted time with the replacement part and proceed with its installation. This maintenance includes the cost of replacing defective parts and human intervention on site for the repair. We set up the required national or international geographic coverage.
– Maintenance by standard anticipated exchange: as soon as you notify us of the defect of a part, we will immediately send you the part to be changed. After installation by you, you return the defective part to us.
– Unanticipated standard exchange maintenance: you send us the defective part to be repaired and once restored to working order, we send it back to you.
For all types of maintenance, we provide the required national or international geographic coverage.
Computer maintenance can take place:
- 5 days a week: 8 a.m. to 7 p.m.
- 6 days a week: 8 a.m. to 7 p.m.
- 7 days a week: 24 hours a day
The intervention, depending on the emergency service chosen, must be more or less rapid: on-site intervention within 4 hours up to intervention within D+1 (for non-strategic back-up servers).
For a quote request, contact us
Remote maintenance :
We manage the hardware maintenance of your system remotely as part of preventive maintenance. We intervene on site for curative maintenance if the need arises.
To submit your project to us, contact us.